Emotional Intelligence and Its Correlation with Job Satisfaction, Performance and Organizational Commitment among Medical Staff at Faculty of Medicine; Ain Shams University, Egypt

Background: Emotional intelligence (EI) plays an important role in medicine and education.
It improves the teacher‟s behavior and the success of their profession. Teachers are the main
pillar in the educational system. They are the moderators through which the knowledge can be
transferred to the students who represent the foundation of the society. Objective: To
estimate the level of EI among staff at the faculty of medicine at Ain Shams University, to
determine socio-demographic and work-related variables that might affect EI level and to find
out the relation between EI and job satisfaction, job performance and organizational
commitment. Method: A cross-sectional study was conducted among 300 medical staff at
Faculty of Medicine in Ain Shams University; a standardized self-administrated questionnaire
was used; gathered information on the respondents‟ demographic and job characteristics,
standardized measures of emotional intelligence, job satisfaction, job performance, and
organizational commitment respectively. Results: 89.3% of participants had a moderate level
of EI and 82.0% had a moderate level of satisfaction. Age, gender, marital status, working
department, and academic rank significantly affect EI level. There was a significant
correlation between EI level and total job satisfaction score, job performance, normative and
affective commitment. Conclusion: faculty members who had higher EI were more
productive and satisfied by their work and more committed to their organization.
Recommendation: holding regular educational workshops for the staff to promote their EI is
mandatory. EI test should be used in the workplace for giving promotions, staff reviews, and
recruitment.