Assessment of Clients’ Satisfaction with the Management and Follow up Processes inside Ten Maternal health care units in El Fayoum and Beni Suef governorates

Background: Quality of care is an important determinant of pregnancy outcome. Several factors affect the quality of the services provided. Management processes inside the maternal health units and the follow up process play an important role. Aim: to assess clients’ satisfaction with the management process and the follow up process inside 10 maternal health care units in El Fayoum and Beni suef governorates. Methods: A cross sectional study was conducted in 5 rural maternal health units in Beni suef governorate and 5 rural maternal health units in El Fayoum governorate. An interview questionnaire was used to assess women’ satisfaction to the set of some activities within the health care facilities. Results: results showed that 87.1% of clients in the 10 health care units reported that registration process was easy. 87.1% of clients reported that waiting area was comfortable. Regarding waiting time, only 59.3% of clients found that it was acceptable. Moreover, medical examination duration and place were assessed and results showed that 72.1% of pregnant women reported that medical examination was done in a proper and private place while 66.9% of clients reported that time spend during medical examination was enough. Majority of clients (99.3%) reported that the price of the ticket was reasonable. 66.6% of clients were notified of the timing of the next visit. Moreover, 65% of clients were satisfied of the care during the follow up visits. Only 30.7% of clients were notified of the place of referral in case of complications. Conclusion: Majority of women reported satisfaction with almost all the management processes and follow up schedules inside the health care units. However there is a scope for further improvement.